Recent Why SERVPRO Posts

24/7/365- Disasters Know No Time Frame

5/1/2019 (Permalink)

Why SERVPRO 24/7/365- Disasters Know No Time Frame We are 'always here to help".

Disasters know no time, so even on a Memorial day holiday our fire and smoke certified technicians respond to help commercial property owners reduce business interruption.

When a recreational vehicle caught fire in front of a commercial structure smoke poured through the store. Luckily, the elderly couple operating the vehicle were able to get out and the fire companies responding did an outstanding job limiting the building to just smoke damage.

However, since the structure sold food there was a concern regarding safety and SERVPRO of Hazleton/Dallas/Harvey's Lake was called to ensure safety and deal with the soot and odor. By responding quickly we were able to help the owner reduce his business interruption on one of his busiest weekends of the year.

SERVPRO of Hazleton/Dallas/Harvey's Lake is 'always here to help". 

Consultation and Loss Assessment

4/16/2019 (Permalink)

SERVPRO of Hazleton/Dallas/Harvey's Lake provides damage assessment and claims review service. Our restoration consultants have the experience needed to address complex damages and the claims resulting from the loss.

When called on site, emergency response and damage consultants quickly assess the situation and assist in the formulation of a recovery protocol designed around expediency, and cost effectiveness.  Utilizing a team approach that includes business managers and insurance professionals, SERVPRO of Hazleton/Dallas/Harvey's Lake Restoration consultants can get your business on the road to recovery in the shortest possible time.  The focus is on identifying the critical path necessary for the resumption of production/operations to minimize downtime.  Unaffected business processes are segregated to allow for the partial resumption of operations when possible.  Damage recovery costs and time frames are prescribed with an understanding of lead times and the impact of business interruption as well as insurance coverage and financial considerations.


SERVPRO of Hazleton/Dallas/Harvey's Lake claims consultants are known for their attention to detail.  These individuals go right to the source starting with the investigation of the loss incident and the determination of probable loss effects based on the true extent of property exposure.  Cutting-edge sampling and scientific assessment are used to evaluate the feasibility and proposed risks of property damages. Claims review and reporting is concise and focused on providing the insurance professional with an objective overview of the claim from incident to recovery. With SERVPRO of Hazleton/Dallas/Harvey's Lake property claims consultants, the insurance professional is prepared to make informed and knowledgeable decisions.


Benefits of Hiring a IICRC Certified Company

1/22/2019 (Permalink)

IICRC (Institute of Inspection Cleaning and Restoration Certificate) Benefit:

The IICRC is a nonprofit certification and Standards Developing Organization (SDO) for the inspection, cleaning and restoration industries. In partnership with regional and international trade associations, the IICRC represents the entire industry. The IICRC is recognized internationally as a knowledgeable industry voice and resource.

Why use a certified technician?

Professional restoration technicians understand the need for quick response. Immediate remediation is key to controlling any escalating costs. The longer the remediation is delayed, the higher the cost of restoration. Certified restorers have the knowledge to test materials and apply the restoration techniques required to return the items to their preloss condition.

If you’re looking to hire a restoration company, look for the IICRC logo and ask for the company's certified membership number.

IICRC Certified Firms have earned the right to display the IICRC logo as a symbol of quality. In order to achieve IICRC-certified status, firms must meet a rigorous list of standards in business ethics and expertise. 

All IICRC Certified Firms must:

Present accurate information to consumers and conduct business with honesty and integrity.

Require a technician on all jobs who has been formally trained and passed all required tests.

Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

Maintain liability insurance to protect all parties in the event of an accident.

Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC actively has relationships with fiber producers, carpet and fabric mills, furnishing manufacturers and retailers, and others affiliated with the industry. The use of IICRC service professionals is specified in leading manufacturers’ maintenance brochures and warranties.

SERVPRO of Hazleton/Dallas/Harvey's Lake is an IICRC certified firm. Our membership number is 203810. We follow all IICRC standards in our water, fire and smoke cleanup and restoration as well as our mold mitigation work

Preventative Maintenance Programs

1/16/2019 (Permalink)

Why SERVPRO Preventative Maintenance Programs HVAC duct system. How is your indoor air quality?

SERVPRO of Hazleton/Dallas/Harvey's Lake understands the difficulty facility managers experience in keeping current with a preventive maintenance programs for their facility.  For this reason we offer commercial property owners and managers preventive maintenance on air duct and dryer duct cleaning as well as cleaning services.

Working with the facility directors we can determine each facility's individual needs and schedule accordingly. Whether it be monthly, quarterly, semi-annually or annually SERVPRO of Hazleton/Dallas/Harvey's Lake can utilize its certified technicians and specialized equipment to help keep the facility current, clean and safe. These programs can certainly help reduce the possibility of any future disaster.

This picture is of a dryer duct at a hotel in Hazleton, Pa. The build up on lint is a potential fire hazard and without regular maintenance. Call SERVPRO of Hazleton/Dallas/Harvey's Lake to discuss a preventive maintenance program.

24/7/365- We are "Always Here to Help"

1/16/2019 (Permalink)

Why SERVPRO 24/7/365- We are "Always Here to Help" 24/7 365- We are "Always here to help"

SERVPRO of Hazleton/Dallas/Harvey's Lake is an emergency services company. That means when a disaster happens we respond 24/7/365. The picture below is of a water disaster that occurred at a local retail establishment which we were dispatched too on a Friday night.

Hazleton area business owners have come to rely on SERVPRO of Hazleton/Dallas/Harvey's Lake to respond in a timely fashion to both reduce secondary damage that any water disaster can cause as well as the downtime for the owners. Business interruption is always a concern and we do our best to minimize that effects.

The SERVPRO of Hazleton/Dallas/Harvey's Lake emergency response team was able to triage this damage and the business was able to remain operable while the damaged was repaired.

Repair verse Replace

12/24/2018 (Permalink)

Why SERVPRO Repair verse Replace Knowing the proper way to dry a structure saves the homeowner both time and money.

SERVPRO of Hazleton/Dallas/Harvey's Lake believes in the restore versus replace model of restorative drying. What this means is that following any smoke, fire or water disaster we dry/clean and save any item that can be restored back to its original condition.

This is important to know for several reasons. First, it saves time and money by getting the home or business back quicker. Second, it limits any out of pocket expenses by working within the guidelines that the insurance industry sets. Lastly, it can help preserve priceless family heirlooms.

Pictured below is of SERVPRO of Hazleton/Dallas/Harvey's "floating" a carpet to successfully dry and save it, instead of replacing it. By having the airflow both under and over it (floating) helps facilitate the drying process. Creative drying is just one reason that insurance companies rely on companies like us to make their insured whole. If your home or business experiences a smoke, fire or water disaster call the company your insurance company would call.

Hazleton and The Back Mountains Premier Restoration Company

12/24/2018 (Permalink)

SERVPRO of Hazleton/Dallas/Harvey's Lake was recently purchased by Kevin Wentling as a second franchise following his success building and growing the Carbondale/Clarks Summit/Old Forge location. This second franchise allows us to service bot Lackawanna and Luzerne counties on a 24/7/365 basis. We are "always here to help".

The Hazleton/Dallas/Harveys Lake will operate out of a satellite office in Sweet Valley, Pa and brings with it experienced IICRC certified restoration technicians and 7 years of experience. There is no job too big and unfortunately we have seen it all. Knowing that your claim is being handled by a company with the specialized training and equipment brings peace of mind. Trust the company your insurance company trusts.

We look forward to earning our place as the premiere smoke, fire and water cleanup and restoration company in Luzerne County and as a positive productive member of the community we serve. When or if your home or business experiences a smoke, fire or water disaster call the company that helps make it "Like it never even happened." (570) 562-6777

Goal of Reducing Business Interruption 24/7/365

12/24/2018 (Permalink)

SERVPRO of Hazleton/Dallas/Harvey's Lake is an emergency services company available 24/7/365 to meet any smoke, fire or water disaster. As a part of our agreements with all the major insurance companies we are required to be on-site working within four hours from the notice of initial loss (FNOL). Usually we are there much quicker.

Working from our shop in Sweet Valley, Pa. we can respond to anywhere in the Luzerne County area quickly. And speed in paramount in reducing secondary damage as well as limiting business interruption for all our commercial customers. Our goal is to where ever possible to keep your doors open and your business operating. We understand that downtime equals loss of revenue.

If your business experiences a smoke, fire or water disaster in the middle of the night, call the company that your insurance company trusts and know we will respond. SERVPRO of Hazleton/Dallas/Harvey's Lake is always "here to help"! 

Preventive Maintenance/Service Contracts

12/24/2018 (Permalink)

Why SERVPRO Preventive Maintenance/Service Contracts We offer preventive maintenance programs for dryer duct cleaning, floor care and power washing for commercial customers as a way to improve appearance

As the Back Mountain/Western Luzerne County's leader in specialty cleaning, SERVPRO of Hazleton/Dallas/Harvey's Lake offers preventive maintenance and service contracts for our local manufacturing and industrial partners. We certainly ascribe to the "ounce of prevention is worth a pound of cure" adage. Therefore we offer floor care, office cleaning, high ceiling cleaning, HVAC duct cleaning and dryer duct cleaning on month, quarterly, semi-annually and annually basis. Whether it be do to a lack of resources or skill, SERVPRO of Hazleton/Dallas/Harvey's Lake can help any facility to improve their overall appearance and/or their general safety. Not every facility has a full time janitorial staff or the ability to do high ceiling cleans, we do. We offer the trained personnel and have the specialized equipment to handle the job in a professional and timely manner. Call us for a free estimate. 

Fire Cleanup is an Extensive Process

12/24/2018 (Permalink)

Why SERVPRO Fire Cleanup is an Extensive Process Cleaning the outside of a high rise following a fire in Hazleton.

Fires are tragic. However when they occur around the holidays they become even more so. They disrupt the lives of homeowners, tenants and businesses and can causes thousands of dollars in damage.
One reason, that mitigating fire damage is so timely and costly is that usually there is smoke, soot and water damage resulting from the fire. Here you can see the amount of soot which gathered in the lobby of this apartment high rise after it suffered an apartment fire. Ironically, the actual fire was contained to a single unit but secondary damage to the building was extensive. If this is the damage in the lobby you can image what the adjacent hallways looked like.
Smoke and soot will permeate every nook and cranny of the affected area and without professional mitigation, completely removing the odor might be difficult. Restoration companies like SERVPRO of Hazleton/Dallas/Harvey's Lake have certified fire technicians who understand the properties of smoke, soot and odor and are able to come up with the proper remedy. We have the specialized equipment to manpower to handle a fire disaster that affects a large area. the cleanup process is extensive because every floor, wall, ceiling and items within the affected area need to be "touched".
Having the specialized equipment and trained personnel is just one reason SERVPRO of Hazleton/Dallas/Harvey's Lake is the Back Mountain/Western Luzerne Counties leader in smoke, fire and water cleanup and restoration. 

SERVPRO-A Specialty Cleaning Company (Pigeon Dung)

12/24/2018 (Permalink)

Why SERVPRO SERVPRO-A Specialty Cleaning Company (Pigeon Dung) A recent pigeon dung cleanup is one reason we are the premier specialty cleaning company

dol buildings become the pigeons playground!

We have all seen pigeons nesting on ledges and using broken windows and open spaces as the entranceway to a warm safe environment inside of a vacant building. Most times we don't think twice about it until it's time to sell or renovate. Then what happens?

Did you know that pigeon dung in large quantities has the potential to cause health issues and is an environmental hazard. technically the building would be a biohazard scene and many times the property owner does not have the resources to address the problem.

SERVPRO of Hazleton/Dallas/Harveys Lake has the specialized personnel and equipment to handle a pigeon dung damaged building. Pictured is a recent job we completed at an abandoned building in Pittston. The cleanup was necessitated when the building was placed on the market to be sold.

As a specialty cleaning company we were able to return the building to a safe environment while ensuring that all the pigeon "doors" were secured. The building can now be sold for a larger asking price. Call us for all your biohazard cleanup concerns.