Recent Posts

Reducing Business Interruption is our goal

1/8/2019 (Permalink)

Commercial Reducing Business Interruption is our goal On-site before the fire company even leaves.

One of our primary goals when helping commercial property owners recover from a smoke, fire or water disaster is to respond 24/7 with the express goal of reducing business interruption. The quicker we are able to begin the mitigation process the less time the business needs to remain down. Less downtime, less lost revenue.

SERVPRO of Hazleton/Dallas/Harvey's Lake was recently called to a apartment building fire in West Hazleton. We responded once the fire was extinguished and were able to begin the process of making the structure safe by extracting all the standing water and removing all potential hazards making the building safe for the tenants to return.

Ensuring a safe environment is one of our primary goals and the first thing we do at any disaster site. In this incidence, once the water was extracted and drying equipment set up we were then able began mitigating the smoke and soot damage. The loss of revenue was reduced due to our certified technicians quick and professional work.

SERVPRO of Hazleton/Dallas/Harvey's Lake, the Back Mountain/Hazleton areas premier smoke, fire and water cleanup and restoration company. 24/7 we are "faster to any disaster".

How to Avoid frozen Pipes

1/8/2019 (Permalink)

Water Damage How to Avoid frozen Pipes Frozen pipe which thawed and burst.

Frozen pipes are unfortunately not uncommon this time of year in Northeastern Pennsylvania. However, this year its has been especially cold and for days at a time which lead to even a greater prevalence of this problem and SERVPRO of Hazleton/Dallas/Harvey's Lake has been extremely busy dealing with the result of when the pipe burst. A water disaster!

Most of these situations can be avoided with a little proactive planning. When the temperatures dip it is important that you keep your heat no colder than 58 degrees. Open up cabinet doors to allow the heat to circulate under sinks. Allow the faucets to drip. Running water is much less likely to freeze.

Insulate exposed pipes, especially ones near an exposed outside walls like basements. Close up all open cracks in the foundation with either caulk or insulation. 

All these tips will improve the chances that pipes will not freeze. And remember, it's the thaw, not the freeze that causes the water damage.

Be proactive and avoid any potential water disasters in in-door flooding.

What to do if your Pipes do Freeze

1/8/2019 (Permalink)

Water Damage What to do if your Pipes do Freeze Ice inside a water line

With this recent extended cold spell throughout northeastern Pa., frozen pipes are not an uncommon problem.  Plumbers are extremely busy helping homeowners deal with this issue. There is a right and wrong way to resolve this problem.

Let's begin by mentioning what not to do. NEVER USE A OPEN FLAME! While this may be tempting, its a fire hazard and SERVPRO of Hazleton/Dallas/Harveys Lake has responded to 2 home fires  in western Luzerne County these past two weeks because of this. No blow torches or open flame heaters period. A fire is not better than a flood!

So what are the acceptable methods for de-thawing frozen pipes. Most experts will recommend using either a blow dryer or heating tape. Both these methods will gradually de-thaw the ice within the lines and allow the water to flow. Ideally you want this process to occur slowly.

An ounce of prevention is worth a pound of cure, but if this should occur be smart and be safe.

Odor Removal After a Fire

12/24/2018 (Permalink)

Fire Damage Odor Removal After a Fire Hydroxyl Generator uses ultra-violet light to eliminate odor molecules thus the smoke smell.

Restoring fires takes specialized skill. It's not as easy as simply cleaning and repairing. Soot and smoke permeate every inch of the affected area including all soft goods and porous materials. Once the odor gets trapped it will remain and remnants of smoke will continue to be noticeable.

The goal of any restoration company is to restore the property back to preloss condition. That means eliminating all the effects of the fire damage including odors. Walls, ceiling, floors, all furniture, contents (including electronics) and clothing must be addressed or risk having a lingering odor. 

Depending on the type of fire, cleaning it improperly will only embed the soot into porous areas causing further damage. All these are reasons to hire a professional restoration company like SERVPRO of Hazleton/Dallas/Harvey's Lake. We have certified fire restoration technicians and the specialized equipment to restore your property back to preloss condition.

Don't attempt to restore your property. Hire a professional to ensure 

Home Fires are Tragic

12/24/2018 (Permalink)

Fire Damage Home Fires are Tragic A recent house fire in Hazleton. Fires are always tragic but around the holidays they become worse.

House fires are tragic! They cause serious interruption to the life of the victims and many times relocation to a temporary residence is required while the home is being repaired.

SERVPRO of Hazleton/Dallas/Harvey's Lake understands the stress, worry and disruption that comes from being a victim of a house fire. We work alongside your insurance company to help facilitate the claims process through the mitigation, restoration and rebuilding process.

There is a science behind the mitigation and restoration process of cleaning a house fire. We are an IICRC certified company with trained fire restoration technicians. It takes specialized equipment and training to ensure that your home is restored back to preloss condition.

In choosing SERVPRO of Hazleton/Dallas/Harvey's Lake as your fire cleanup company you are getting a brand you know, a company you can trust and one with the knowledge and expertise to restore your home. 

Proper Soot Cleaning

12/24/2018 (Permalink)

Fire Damage Proper Soot Cleaning Soot on a kitchen ceiling following a grease fire. Proper cleaning ensures restoration to preloss condition.

Following a small fire, many homeowners want to clean the damage themselves. While this is understandable, it is not recommended. 

Different types of fires require different types of cleaning. For instance, a protein (grease/kitchen) fire cannot simply be wiped clean. (see below) The soot will smear and embedded itself into any porous surfaces including wood and sheet rock making the damage worse. Soot sponges and specialized cleaning chemicals are required.

To make matters worse, as the homeowner you are responsible to reduce any secondary damage let alone damage caused by improper cleaning. in the event, you experience fire, smoke or soot damage always call a professional mitigation company to ensure your home gets restored a preloss condition. SERVPRO of Hazleton/Dallas/Harvey's Lake employees IICRC certified fire restoration technicians to properly clean your home following any fire disaster.

Repair verse Replace

12/24/2018 (Permalink)

Why SERVPRO Repair verse Replace Knowing the proper way to dry a structure saves the homeowner both time and money.

SERVPRO of Hazleton/Dallas/Harvey's Lake believes in the restore versus replace model of restorative drying. What this means is that following any smoke, fire or water disaster we dry/clean and save any item that can be restored back to its original condition.

This is important to know for several reasons. First, it saves time and money by getting the home or business back quicker. Second, it limits any out of pocket expenses by working within the guidelines that the insurance industry sets. Lastly, it can help preserve priceless family heirlooms.

Pictured below is of SERVPRO of Hazleton/Dallas/Harvey's "floating" a carpet to successfully dry and save it, instead of replacing it. By having the airflow both under and over it (floating) helps facilitate the drying process. Creative drying is just one reason that insurance companies rely on companies like us to make their insured whole. If your home or business experiences a smoke, fire or water disaster call the company your insurance company would call.

Hazleton and The Back Mountains Premier Restoration Company

12/24/2018 (Permalink)

SERVPRO of Hazleton/Dallas/Harvey's Lake was recently purchased by Kevin Wentling as a second franchise following his success building and growing the Carbondale/Clarks Summit/Old Forge location. This second franchise allows us to service bot Lackawanna and Luzerne counties on a 24/7/365 basis. We are "always here to help".

The Hazleton/Dallas/Harveys Lake will operate out of a satellite office in Sweet Valley, Pa and brings with it experienced IICRC certified restoration technicians and 7 years of experience. There is no job too big and unfortunately we have seen it all. Knowing that your claim is being handled by a company with the specialized training and equipment brings peace of mind. Trust the company your insurance company trusts.

We look forward to earning our place as the premiere smoke, fire and water cleanup and restoration company in Luzerne County and as a positive productive member of the community we serve. When or if your home or business experiences a smoke, fire or water disaster call the company that helps make it "Like it never even happened." (570) 562-6777

Goal of Reducing Business Interruption 24/7/365

12/24/2018 (Permalink)

SERVPRO of Hazleton/Dallas/Harvey's Lake is an emergency services company available 24/7/365 to meet any smoke, fire or water disaster. As a part of our agreements with all the major insurance companies we are required to be on-site working within four hours from the notice of initial loss (FNOL). Usually we are there much quicker.

Working from our shop in Sweet Valley, Pa. we can respond to anywhere in the Luzerne County area quickly. And speed in paramount in reducing secondary damage as well as limiting business interruption for all our commercial customers. Our goal is to where ever possible to keep your doors open and your business operating. We understand that downtime equals loss of revenue.

If your business experiences a smoke, fire or water disaster in the middle of the night, call the company that your insurance company trusts and know we will respond. SERVPRO of Hazleton/Dallas/Harvey's Lake is always "here to help"! 

Preventive Maintenance/Service Contracts

12/24/2018 (Permalink)

Why SERVPRO Preventive Maintenance/Service Contracts We offer preventive maintenance programs for dryer duct cleaning, floor care and power washing for commercial customers as a way to improve appearance

As the Back Mountain/Western Luzerne County's leader in specialty cleaning, SERVPRO of Hazleton/Dallas/Harvey's Lake offers preventive maintenance and service contracts for our local manufacturing and industrial partners. We certainly ascribe to the "ounce of prevention is worth a pound of cure" adage. Therefore we offer floor care, office cleaning, high ceiling cleaning, HVAC duct cleaning and dryer duct cleaning on month, quarterly, semi-annually and annually basis. Whether it be do to a lack of resources or skill, SERVPRO of Hazleton/Dallas/Harvey's Lake can help any facility to improve their overall appearance and/or their general safety. Not every facility has a full time janitorial staff or the ability to do high ceiling cleans, we do. We offer the trained personnel and have the specialized equipment to handle the job in a professional and timely manner. Call us for a free estimate.