What our Customers say...
IF YOU CAN CHANGE ONE(1) THING ABOUT HOW SERVPRO HANDLED YOUR PROJECT, WHAT WOULD IT BE ? No suggestions! Great service and professionalism.
IF YOU CAN CHANGE ONE(1) THING ABOUT HOW SERVPRO HANDLED YOUR PROJECT, WHAT WOULD IT BE ? Nothing..from the first I spoke with who was Nick Burruano to Don Conway crew chief/HVAC specialist and his crew who followed up to check the progression of moisture and removal of equipment were always professional and efficient..most importantly patient with questions and fielding concerns..thank you to you and your team ..just great service in a stressful wet situation that homeowners do not want to find themselves in.
I thought you guys did a great job. I appreciate you guys addressing our issue immediately after my phone conversation with you. It was great to have you guys on site within an hour or so of our conversation. Again, please tell your staff we appreciate the immediate response and we will continue to call SERVPRO of Carbondale/Clarks Summit/Old Forge to service our district in these types of situations.
Thanks so much for all you've done and being so quick to limit the possibility of more damage. I really appreciate it and will definitely recommend you guys to anyone in the area".
Very thankful to the crew. You did a great job and restored our home.
Just a quick email to let you know SERVPRO cleaned rugs on Monday….in and out in no time and beautiful job! Thanks for your help with this…really appreciate it. Thanks again! Cathy
This has been an amazing experience from A to Z. I was really impressed with the way Nick handled our business. He and his team truly understand what is important. The speed and efficiency was outstanding. Every SERVPRO employee acted as if it was their business they needed to get back to 100%. I felt like a preferred customer who has given them years of business, yet this was my first call. I called at 8 a.m. and had someone at my business by 10 a.m.
"Very Professional, very helpful, very happy with the service. Thank You."
"Everyone did a professional job. I am very happy with everyone I worked with. They all did an outstanding job. I would recommend to everyone".
One of my employees broke a water pipe with a forklift which caused our facility to flood. I called SERVPRO on a Saturday morning and they arrived with an hour. They worked through the weekend to ensure that we were able to continue to operate come Monday morning. hard working guys! Thank you.
I'm glad I called SERVPRO. I had mold growing in my house and was fearful with small children. They explained the process and why I had it, did the testing and now the mold is gone. Great job! Thank you very much.
Lee was outstanding! Professional and great with explaining the process.
I would give Don, Corey and the team more than 10 points. Their customer service and attention to details far exceeded my expectations. They are true advocates of the customer and should be highly commended for a job well done.
Such fast and great service. From phone call to completion. Very satisfied. Don in our area was amazing! Thank you!
SERVPRO was on time, professional, courteous and answered all of my questions during their time fixing my issue. I would highly recommend their services.
You just finished clean up after our sewer line overflowed into our 1/2 bathroom and family room. I wanted to compliment the folks you sent to help do the demo, clean up, and dry out of the space. They were a friendly hardworking group who were also understanding and accommodating of my allergy issues that could have been triggered by some of the clean up process. Chris headed up the job and was especially patient with my questions and explaining the process. I was having difficulty finding a local contractor who does concrete polishing and Chris also shared a contact for a contractor I wouldn't have been able to find otherwise. Thanks for being there and doing what you do to make an unfortunate situation better.
On time, on task, courteous, professional A+
IF YOU CAN CHANGE ONE(1) THING ABOUT HOW SERVPRO HANDLED YOUR PROJECT, WHAT WOULD IT BE ? Can't think of anything. They explained in detail what they were going to do...and WHY they were doing it. Being kept up to date by SERVPRO was much appreciated!
'Your people did a nice job last night, no smell. Thank you for the quick response."
Hi Nick, Just wanted to let you know how wonderful SERVPRO was to my Client. His claim happened 5/3/2016. It was a water/sewer backup to his finished Basement. He said SERVPRO was there immediately and worked so hard to get his Basement spotless. Donegal Ins Group’s Adjuster also commended SERVPRO’s work. Thank you again for a job well done!!! Sincerely, Michele Avvisato
Guys were great-cooperative, helpful and certainly knowledgeable about what had to be done! A++++
SERVPRO of Hazleton/Dallas/Harveys Lake are top notch in the water restoration business. Very rapid response, quick, profession
'Thank you for your quick response. Your guys were very professional".
I had broken pipes and called this SERVPRO. They were on the job immediately. They were fantastic. They made me feel so comfortable and safe in what they were doing. I was a wreck, but they quelled those feelings quickly. They did a fabulous job. Hope I don't ever need them again, but if I do, this is who I will call.
"Thank you for you and your team for promptly responding , doing excellent work , and timely communication."
"Had our vents cleaned in our 1960ish home we bought in 2015. After noticing dust around the vents, we called Nick at SERVPRO. Look at the difference!"
"Excellent team! Friendly and professional- you will not be disappointed!"
" I had a pipe burst at a rental property. I contacted SERVPRO of Carbondale help fix the problem. I talked with Kevin, the owner. He was very helpful and professional. He and his staff were quick to respond, they were very courteous, and addressed my problem with complete professionalism. I highly recommend this great outfit and will use them again should a similar situation arise."
"Blessed. In a word , this is the feeling of myself and my co-workers over the services provided by SERVPRO and their team! Without the quick response, no limits mindset, and professionalism, we would have never been able to serve our customers without disruption like we did. In a matter of a few hours SERVPRO had its team of professionals here and spent tremendous care with the delicate nature of the job we do! No stone was left unturned in making sure every one of our needs were met! kudos TO the entire team, START TO FINISH!"
Amazing experience A-Z. I was really impressed with the way Nick handled our business. He and his team truly understand what is important. The speed and efficiency was outstanding. Every SERVPRO employee acted as if it was their business they needed to get back to 100%. I felt like a preferred customer who has given them years of business, yet this was my first call. I called at 8am and had someone at my business by 10am. I received a fair estimate at 12pm and had the team on site by 5pm!!!! On behalf of myself and my entire team, THANK YOU!!!
Highly recommended for - Speed , Quality , and overall professionalism.
"SERVPRO Rocks!!! I have a rental in Scranton and the pipes in my laundry room froze and burst causing a good amount of damage. I called Nick and he came out the same day, quoted me and started the job immediately. Which I believe saved me from further water damage. He gave me a time frame, in which I could expect the job to be started and completed. I was absolutely impressed, he was right on target! He communicated with me through the process and never left me wondering. Work was done to perfection! The office staff was fantastic to deal with, very professional and efficient. I would recommend SERVPRO to anyone and everyone!!! You guys are the best!!!"
"I had mold in my basement and SERVPRO came out. The guys that came out were very nice and helpful. Mike did an air quality test for me which put my mind at ease. After the work was done, mike did a post test and no more mold! They even handled the entire insurance claim."
"Mike, Lee and the team if SERVPRO are wonderful .. Had a fire in the end of April we called that afternoon mike came that night sincere and professional boarded up the property and he updates, walk through daily always wants us on the same page ...mediation is almost done and progress is continuing ... Just wonderful experience ... Thanks"
Wonderful people that served us for our water loss! Tom and his wife came to our house at 1:00 a.m. on a Sunday morning because our washing machine flooded our remodeled cellar. On top of that, they drove more miles than any person should be asked, and also, it was pouring rain. These fine folks went way above the call of duty to provide my family help.
All personnel were wonderful, answering questions, etc.!
Tom Hess and his team were great! They did the job with professionalism. It was a shame to have this happen, but they made it easier to move on.
Excellent service! Thank you!