What our Customers say...
Water Damage Testimonials
Scott left a 5 star review on google
After a minor dishwasher leak turned into a more significant problem, SERVPRO was there the next morning after we contacted our insurance agency and spent several days ensuring that our kitchen and basement did not receive any ill effects from the water damage. The quick response saved us from damage that would have cost considerably more to repair. As it is, the laminate floor was too far gone but the subfloor is totally intact and we had our new floor laid with about 8 hours of work from another contractor. I am very pleased with the work, speed and professionalism of the SERVPRO employees.
IF YOU CAN CHANGE ONE(1) THING ABOUT HOW SERVPRO HANDLED YOUR PROJECT, WHAT WOULD IT BE ? Nothing..from the first I spoke with who was Nick Burruano to Don Conway crew chief/HVAC specialist and his crew who followed up to check the progression of moisture and removal of equipment were always professional and efficient..most importantly patient with questions and fielding concerns..thank you to you and your team ..just great service in a stressful wet situation that homeowners do not want to find themselves in.
I would give Don, Corey and the team more than 10 points. Their customer service and attention to details far exceeded my expectations. They are true advocates of the customer and should be highly commended for a job well done.
Such fast and great service. From phone call to completion. Very satisfied. Don in our area was amazing! Thank you!
You just finished clean up after our sewer line overflowed into our 1/2 bathroom and family room. I wanted to compliment the folks you sent to help do the demo, clean up, and dry out of the space. They were a friendly hardworking group who were also understanding and accommodating of my allergy issues that could have been triggered by some of the clean up process. Chris headed up the job and was especially patient with my questions and explaining the process. I was having difficulty finding a local contractor who does concrete polishing and Chris also shared a contact for a contractor I wouldn't have been able to find otherwise. Thanks for being there and doing what you do to make an unfortunate situation better.
" I had a pipe burst at a rental property. I contacted SERVPRO of Carbondale help fix the problem. I talked with Kevin, the owner. He was very helpful and professional. He and his staff were quick to respond, they were very courteous, and addressed my problem with complete professionalism. I highly recommend this great outfit and will use them again should a similar situation arise."
"SERVPRO Rocks!!! I have a rental in Scranton and the pipes in my laundry room froze and burst causing a good amount of damage. I called Nick and he came out the same day, quoted me and started the job immediately. Which I believe saved me from further water damage. He gave me a time frame, in which I could expect the job to be started and completed. I was absolutely impressed, he was right on target! He communicated with me through the process and never left me wondering. Work was done to perfection! The office staff was fantastic to deal with, very professional and efficient. I would recommend SERVPRO to anyone and everyone!!! You guys are the best!!!"
Wonderful people that served us for our water loss! Tom and his wife came to our house at 1:00 a.m. on a Sunday morning because our washing machine flooded our remodeled cellar. On top of that, they drove more miles than any person should be asked, and also, it was pouring rain. These fine folks went way above the call of duty to provide my family help.